Terms of Service

1. About these Terms

Face & Color is operated by Chen Zhe, an individual based in the People’s Republic of China (“Face & Color”, “we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of faceandcolor.com, including the color and face shape tools, the AI style report and AI try-ons (the “Service”).

By creating an account, buying a plan, subscribing to Plus, buying a credit pack or otherwise using the Service, you agree to these Terms, our Acceptable Use Policy, our Privacy Policy and our Biometric Privacy Notice. If you don’t agree, please don’t use the Service.

You must be at least 18 years old to create an account, make a purchase or upload a photo.

2. Description of the Service

Face & Color helps you find your color season, undertone and face shape, and shows hairstyles, hair colors and makeup on your own photo. The Service is a digital, intangible software-as-a-service product delivered online: access to features and credits is granted as soon as your payment is confirmed.

On-device tools. The color and face shape tools (color analysis, face shape detector, undertone test, drape test, symmetry, golden ratio, canthal tilt and the color quiz) run in your browser. The photo you use in them is not uploaded to us.

AI features. The AI season and face-shape analysis, the style report and the try-ons are produced by third-party AI models run for us by kie.ai: Google’s Gemini for photo checks and analysis, and Nano Banana for try-on images. Images are checked for NSFW content with fal.ai. Their availability can affect ours, and we may change the models we use, in which case we’ll update these Terms. Face & Color is independent and not affiliated with or endorsed by these providers.

What results mean. Color seasons, face shapes and measurements are styling frameworks, not judgments of attractiveness, health or worth. Results vary with lighting, camera and makeup. Try-ons show a direction, not a guaranteed outcome at the salon.

3. Your account

You need an account to use any feature of the Service. You can sign up with an email and password, or with Google. Keep your login secure, keep your email address up to date and tell us at once at support@faceandcolor.com if you suspect someone else is using your account. You are responsible for activity on your account.

4. Plans, credit packs and credits

The Service is not free: every tool and every AI feature requires an account and a plan. Current prices are on our pricing page.

We offer:

• One-time plans — Starter, Complete and Pro. You pay once and the plan never renews. A one-time plan unlocks the tools for as long as the Service runs. Credits included in a one-time plan are valid for 12 months.
• Plus subscription — billed monthly or yearly. While your subscription is active you can use every tool and receive one full AI style report each month. A monthly plan adds 50 credits each billing month, valid for 31 days; a yearly plan adds 600 credits, valid for 12 months.
• Credit packs — one-time purchases that add a fixed number of credits, available to people who already have a plan. Pack credits are valid for 12 months.

How credits are used. One AI try-on (a hairstyle, hair color or makeup look) costs 1 credit; one AI season and face-shape analysis costs 2 credits. The credits that expire soonest are used first, and the expiry date of every credit grant is shown in your account. Unused credits expire at the end of their validity period and don’t roll over.

Credits have no cash value, can’t be transferred or sold and can be used only on Face & Color. If a generation fails, or its result is withheld by our content checks, its credits are returned to your account automatically.

5. Payment and billing

Our order process is conducted by our online reseller Waffo Pancake, the Merchant of Record for all our orders. Waffo processes your payment, calculates and collects any sales tax or VAT that applies, issues your receipt and handles payment-related questions and refunds. Your card details are handled by Waffo and never stored on our servers.

Prices are shown in US dollars on our pricing page before you check out. Any applicable tax is shown at checkout. Charges appear on your card statement as WAFFO or WAFFO PANCAKE, and Waffo emails you a receipt for every charge.

Recurring billing. When you subscribe to Plus you authorize Waffo, on our behalf, to charge your payment method at the start of every billing period (monthly or yearly, as you chose) at the price shown when you subscribed, until you cancel. Waffo emails you a reminder before each renewal. We’ll tell you in advance of any price change, and you can cancel before it takes effect.

One-time purchases. One-time plans and credit packs are charged once and never renew.

6. Cancelling a subscription

You can cancel Plus at any time from your account settings, from the Waffo customer portal linked in your receipts, or by emailing support@faceandcolor.com from your account email. Cancellation takes effect at the end of the current billing period: your subscription stays active until then and you won’t be charged again. Credits already added to your account stay usable until they expire, and one-time plans or credit packs you bought are not affected.

7. Refunds

Because access and credits are delivered to your account immediately and every AI generation has a real computing cost, payments are non-refundable except in these cases:

• Billing errors — duplicate charges, or a charge for the wrong amount, are refunded in full.
• Service outages — if a problem on our side keeps you from using paid features for 72 hours or more, we refund or credit the affected period.
• Legal rights — any refund or withdrawal right that the law where you live gives you and that can’t be excluded is preserved.

Forgetting to cancel is not a reason for a refund. Plus renews automatically until you cancel it (Section 6), and Waffo emails you a reminder before each renewal. If you didn’t cancel before the renewal date, that renewal charge is not refunded, whether or not you use it. Cancelling stops future charges; it doesn’t refund the current billing period. Unused or expired credits are not refunded either.

If a photo can’t be used (poor light, filters, a turned head), any retakes included in your plan cover a new attempt; failed generations don’t need a refund request because their credits are returned automatically.

To ask for a refund, email support@faceandcolor.com from your account email within 30 days of the charge, with your receipt or order number. We reply within 2 business days, and approved refunds are issued by Waffo to your original payment method, usually within 3–10 business days. When a purchase is refunded, in full or in part, its remaining unused credits are removed; credits already spent are not affected.

8. Billing disputes

If you think a charge is wrong, please email support@faceandcolor.com before disputing it with your bank. We reply within 2 business days and fix confirmed billing errors within 5 business days.

9. Your photos and AI output

What you give us. You keep ownership of the photos you submit (“Inputs”). Upload only a photo of yourself, taken of an adult, that you have the right to use. You give us a limited, non-exclusive license to process Inputs only to provide the Service, including sending them to the providers described in our Privacy Policy. Photos and generated images are deleted from our systems within 24 hours, as explained in our Privacy Policy and Biometric Privacy Notice. We don’t use your Inputs or Outputs to train AI models.

Who owns the results. As between you and us, you own the report text, palettes and try-on images made for you (“Outputs”), subject to these Terms. You may use them for personal and commercial purposes. Because Outputs are made by AI, they may not be protected by copyright in every country. Download any images you want to keep.

Accuracy. AI analysis can be wrong and try-ons can change details of your appearance. Check Outputs before you rely on them, and don’t rely on them for medical, dermatological or other professional advice.

Our content. The Face & Color website, illustrations, example images, palettes and software are owned by us or our licensors and may not be copied except as these Terms allow.

10. Usage rules and acceptable use

Our Acceptable Use Policy sets out the content rules in full, how we check content, how to report it and how we enforce the rules. In short, you may not use the Service to upload, request or create:

• pornographic, sexual or other NSFW content, including nudity;
• anything involving a minor, or anything that sexualizes minors or breaks child-protection laws;
• photos of another person without their consent;
• deepfakes, meaning images that impersonate a real person or are meant to mislead people about whether an image is real;
• graphic violence or gore;
• hate speech or hate symbols;
• content that infringes anyone’s copyright, trademark, privacy or other rights;
• illegal, defamatory, harassing or fraudulent content.

You also may not send malware, phishing content or spam or attack our systems; get around or interfere with our content checks, security features, usage limits or credit system; resell or sublicense access to the Service without our written permission; use the Service’s outputs or responses to train, fine-tune or benchmark a competing AI model, or scrape outputs at scale; or break any applicable law, regulation or card-network rule.

Content checks. Any text you type into an AI feature is screened by an AI safety check before it is processed, every photo is screened for NSFW content before it is processed, and every generated image is screened again before it is delivered. Flagged requests are refused and not charged; flagged results are withheld and their credits returned.

Reporting. To report content that breaks these rules, email support@faceandcolor.com with “Content report” in the subject line, or open a support ticket from your account settings. Reports are handled as described in Section 4 of the Acceptable Use Policy.

11. Data, privacy and security

Our Privacy Policy and Biometric Privacy Notice explain what we collect and why. Payment card data is processed by our PCI-DSS compliant payment processor, Waffo Pancake, and never stored on our servers. If you ask us to delete your account, we delete your account data and reports within 90 days, except where we must keep records by law (for example, purchase records).

12. Disclaimers and liability

The Service is provided “as is” and “as available”, without warranties of any kind, including merchantability, fitness for a particular purpose or accuracy of AI output. We don’t guarantee any particular result.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, and our total liability for any claim is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Nothing in these Terms limits rights you have under consumer protection laws that can’t be excluded.

13. Breach, your liability, suspension and termination

Term. These Terms apply from the moment you first use the Service and for as long as you use it or have an account.

If you break these Terms. If you breach these Terms, we may, depending on how serious and how repeated the breach is, block the request and remove the content involved, suspend your account while we investigate, or permanently close your account.

For serious breaches — including anything involving minors, attempts to defraud us or other users, chargeback fraud, or deliberately getting around our security or credit systems — we may close your account immediately and without prior notice. In that case remaining credits are forfeited and paid amounts are not refunded, any active subscription is cancelled, and we may report the matter to the authorities.

Your liability. You are responsible for any loss or damage you cause to us or to others by breaching these Terms or our Acceptable Use Policy, including chargeback fees and third-party claims.

Closing for other reasons. You can stop using the Service and ask us to close your account at any time by emailing support@faceandcolor.com; cancel any subscription first (Section 6). If we close your account or stop the Service for a reason other than your breach, we’ll give you reasonable notice where possible and refund the unused part of any prepaid period and the value of unused purchased credits.

Appeals. If you think an action was a mistake, email support@faceandcolor.com within 30 days; we’ll review it within 10 business days.

What continues after termination. Sections 7 (Refunds, for purchases made before termination), 9, 12, 13 and 15 continue to apply after your account is closed.

14. Changes

We may update these Terms. We’ll post the new version here with a new date and announce material changes on the site at least 15 days before they take effect. Continuing to use the Service after that means you accept the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of the People’s Republic of China. Please contact us first at support@faceandcolor.com — most issues can be solved quickly that way, and we reply within 2 business days. If a dispute can’t be resolved informally within 30 days, it will be submitted to the competent people’s court at the place where the operator of Face & Color resides. Nothing in these Terms takes away mandatory consumer rights you have under the law of the country where you live. If any part of these Terms is found unenforceable, the rest stays in effect.

16. Contact

Support, billing, refunds, cancellations, privacy, legal and security questions: support@faceandcolor.com.